Frequently Asked Questions About Your Website Genie

If you have a question which is not yet answered below, please email us on and we will be delighted to help you.

Why does it work?

Your Website Genie was created because we believed that website visitors needed more help than they were currently receiving. This is borne out by the fact that the average conversion rate of visitors into enquiries is 1 or 2 per 100 visitors.

This means that 98 or 99 people find your website but then leave without taking any action. Why would they do this? Clearly they were looking for your service or they would not have visited your website in the first place. So something went wrong.

Your Website Genie appears after someone has been on your website for 30 seconds, enough time for them to show that they are interested in your service but not enough time for them to leave without taking action.

Once they start typing their question, they are committed to the process of receiving an answer, so the next step asking for their contact details is completed by more than 80% of the people typing a question. Even for those that do not complete that stage you gain intelligence on their pressing questions, allowing you to improve your website content to help other visitors with the same concerns.

How do I receive Your Website Genie enquiries?

All enquiries from Your Website Genie are instantly emailed to the email address. You will receive them as soon as they come in, meaning that you can instantly reply to any enquiries received, giving you a much better chance of turning the enquiry into a new client.

In addition to receiving the email, all enquiries are stored safely for you to access online through your secure login. You can export all enquiries to Excel from here too.

So you have two ways to receive all of your leads.

How do I add it to my website?

This could not be easier. When you make the smart decision to use Your Website Genie on your website, you are directed to a one page set up form. You choose the colour of Your Website Genie for your website, add your website address and contact details, then in one click the simple code snippet is presented to you. Add this one line of code to your website anywhere after the body tag and that is it. Set up takes less than 10 minutes from start to finish.

In Wordpress, you simply add the code to your header tag where you usually add Google Analytics code. Otherwise you can add it anywhere within the 'body tag'. It is very simple and fast to add the code.

Do I have to sign a long contract?

Absolutely not! We know that Your Website Genie will work well for you, so we want to make it as easy as possible for you to try it. Sign up today, and if you decide it is not for you you can simply cancel your payment and that is it (we use a direct debit provider backed by the Royal Bank Of Scotland so you have complete control over stopping the payments).

We have tried some software products on our website before and they have caused our website to crash. Will this happen with Your Website Genie?

No. Your website Genie simply sits in the background ready to respond to a user's question, taking very little resources and the code is very robust and well tested. There is no question of it causing a website to crash.